Member Q&A: Urgent Care Physician and APP Incentive Models - 6/3/2026
OfflineFroedtert ThedaCare asks: For urgent care physician/APP incentive models, is LOS the most meaningful operational measure, or have you found other metrics that better reflect high-quality, efficient care, teaching/mentorship, and overall clinical contribution? Current state: our urgent care physician incentive structure includes productivity, quality, access, patient experience metrics and LOS as an operational metric.
Question From:
Michelle Arneson, DO, MPH
Senior Medical Director
Family Medicine Physician
michelle.arneson2@froedtert.com
Member Responses
UW Health
Lea Veltum
Director Ambulatory Operations
UW Health Urgent Care utilizes very similar metrics at this time, however we are reviewing other options. Currently we utilize patients/hour, patient experience scores and comments, community/engagement (meetings attended, leading QI projects, assisting with research/data, etc), LOS, antibiotic stewardship. We are working on developing other KPIs and are interested in what others have found for operational metrics or other measures.
Duke Primary Care
Kevin Shah, MD, MBA
Vice President, Duke University Health System
Chief Medical Officer, Duke Primary Care
Associate Professor of Medicine
Kevin.shah@duke.edu
For our UC we do use cycle time, which might be the same or similar to the LOS metric. We also use room utilization to assess capacity. Finally, we know the OnMyWay system from EPIC and can measure scheduling efficiency and utilization. None of these measures are tied to compensation.
0 Conclusions