Member Q&A: Community Health Integration (CHI) and Principal Illness Navigation (PIN) Billing Programs - 5/21/2026
Dartmouth Health asks: We are looking to connect with organizations billing for Community Health Integration (CHI) and Principal Illness Navigation (PIN) services. If your organization has launched a CHW billing program for these codes, how did you approach implementation - including workflows, staffing, documentation, any challenges or successes you’ve encountered, etc.? Are you billing CHI/PIN codes G0023, G0024, G0019, G0022 successfully?
Question From:
Bryan A. L ‘Heureux, MPH
Project Manager, Population Health
Bryan.A.L'Heureux@hitchcock.org
Member Responses
Duke Primary Care
Kevin Shah, MD, MBA
Vice President, Duke University Health System
Chief Medical Officer, Duke Primary Care
Associate Professor of Medicine
Kevin.shah@duke.edu
No, but I would love to learn what others are doing!

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