Weekly Newsletter Q&A

Member Q&A: Centralized Anticoagulation (Coumadin) Management Programs - 7/1/2026

Amonie Austin — Thu, 06 Aug 2026 03:00:42 +0100

Guthrie asks: Have you transitioned from a decentralized to a centralized anticoagulation (Coumadin) management model? If so: What is your staffing model and how were staffing levels determined? How are after-hours results managed? Does your program include Medical Director oversight? Please share any current workflows or best practices you would…

Member Q&A: Physician Bio Videos: Strategy, Content, and Results - 7/1/2026

Amonie Austin — Thu, 06 Aug 2026 02:51:13 +0100

Baylor Scott & White Health asks:

What approaches are you taking with physician bio videos? If you are using them, could you share examples that are currently live in the market?

Question From:

Natalie Womble

Director, Clinic Marketing

Natalie.Womble@BSWHealth.org

Member Responses

Duke Primary Care

Kevin Shah, MD, MBA

Vice…

Member Q&A: No-Show and Late Cancellation Fee Policies - 7/1/2026

Amonie Austin — Thu, 06 Aug 2026 02:41:40 +0100

Johns Hopkins Community Physicians asks: Does your medical group charge no show and late cancellation fees? If so, what is the range of the fees? If yes, do you place credit cards on file for certain services, e.g., behavioral health services? What are your best practices or lessons learned?

Submitted by:

Kathryn A. Waldeisen
Executive…

Member Q&A: Virtual Care Marketing and Patient Engagement Strategies - 6/10/2026

Amonie Austin — Thu, 06 Aug 2026 01:26:31 +0100

Baylor Scott & White Health asks:

For those offering virtual care (such as e-visits, video visits with any provider, video visits with your established provider, etc.), how are you promoting these offerings publicly? Secondly, how are your marketing tactics different depending on if they are an established patient, net-new patient, or…

Member Q&A: Urgent Care Physician and APP Incentive Models - 6/3/2026

Amonie Austin — Thu, 06 Aug 2026 01:19:46 +0100

Froedtert ThedaCare asks: For urgent care physician/APP incentive models, is LOS the most meaningful operational measure, or have you found other metrics that better reflect high-quality, efficient care, teaching/mentorship, and overall clinical contribution? Current state: our urgent care physician incentive structure includes productivity,…

Member Q&A: APP Residency and Onboarding Programs - 5/21/2026

Amonie Austin — Thu, 06 Aug 2026 01:14:48 +0100

UMass Memorial asks: Do you have APP Residency or Onboarding programs? If so, please

provide a little about them.

Question From:

Francis Wanjau

Senior Director, Network Performance

Francis.Wanjau@umassmemorial.org

Member Responses

Houston Methodist Physician Organization

Kayla Gutierrez, MSN, APRN, AGPCNP-BC, NEA-BC
Director…

Member Q&A: Weighted and Risk-Adjusted Patient Panel Sizes - 5/27/2026

Amonie Austin — Thu, 06 Aug 2026 01:05:32 +0100

Northwestern Medicine Asks: Are you using Weighted or Risk Adjusted Panel sizes? Several organizations would like to meet on this topic.

Submitted by:

Billy Steiner

Program Director, Primary Care Service Line

William.Steiner@nm.org

Member Responses

Optum Health

Krysten Wyrick, MD

Kristen.Wyrick@optum.com

At Optum WA, we count…

Member Q&A: Community Health Integration (CHI) and Principal Illness Navigation (PIN) Billing Programs - 5/21/2026

Amonie Austin — Thu, 06 Aug 2026 00:59:56 +0100

Dartmouth Health asks: We are looking to connect with organizations billing for Community Health Integration (CHI) and Principal Illness Navigation (PIN) services. If your organization has launched a CHW billing program for these codes, how did you approach implementation - including workflows, staffing, documentation, any challenges or successes…

Member Q&A: Defining a North Star Goal for Ambulatory Access - 5/26/2026

Amonie Austin — Tue, 28 Jul 2026 02:24:36 +0100

Mass General Brigham: We want to define a "North Star" goal for ambulatory access. We can use the NRC data for appointment timeliness, but this does not capture the whole story as it only surveys patients who have actually gotten an appointment. Have you defined a meaningful goal for access that can be measured?

Submitted by:

Rebecca Symmes…