https://www.gpin.org/weekly_newsletter_qaGroup Practice Improvement Networkhttps://www.gpin.org/weekly_newsletter_qa/gpin_member_qa_mass_general_brigham<div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;' data-pasted="true"><span style="font-size: 14px; line-height: 115%;"><strong>Mass General Brigham:</strong> We want to define a "North Star" goal for ambulatory access. We can use the NRC data for appointment timeliness, but this does not capture the whole story as it only surveys patients who have actually gotten an appointment. Have you defined a meaningful goal for access that can be measured?</span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style="font-size: 14px;"><br></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;' data-pasted="true"><span style="font-size: 14px;"><strong>Submitted by:</strong></span></p> <p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><span style="font-size: 14px; line-height: 115%;">Rebecca Symmes…</span></p></div>Amonie AustinTue, 28 Jul 2026 02:24:36 +0100https://www.gpin.org/weekly_newsletter_qa/gpin_member_qa_mass_general_brigham